CUSTOMER SUPPORT UNIT [CSU]
The Customer Support Unit [CSU] is a customer engagement, communication, and support management system under QEUBIT ĜLOBAL designed to maintain customer relationships, provide service updates, handle customer queries, and ensure smooth customer support operations after customer registration through the Community Operational Unit [COU].
The main responsibility of the Customer Support Unit [CSU] is to continuously engage with customers, provide service-related information, manage customer communication, support operational coordination, and maintain customer satisfaction under QEUBIT ĜLOBAL.
The Customer Support Unit [CSU] works closely with the Community Operational Unit [COU]. After customer registration, customer details collected by the Community Builder Agent [CBA] are transferred to the Community Support Agent for customer support and engagement activities.
CUSTOMER SUPPORT UNIT [CSU]
This unit has 3 levels:
》1st Level
CSA – Community Support Agent @Qeubit
The Community Support Agent handles customer engagement, customer support, customer communication, and service-related assistance after customer registration.
Note:- There are 1,000 CSA's in one unit.
》2nd Level
CSM – Community Support Manager @Qeubit
The Community Support Manager handles and manages 200 CSA [Community Support Agents].
Note:- There are 5 CSM's in one unit.
》3rd Level
CHSM – Community Head Support Manager
The Community Head Support Manager handles and manages 5 Community Support Managers [CSM].
Note:- There are 1 CHSM's in one unit.
This complete structure forms one Customer Support Unit [CSU] under QEUBIT ĜLOBAL.